FAQ

Is there a parking lot?

はい、ホテル正面に約100台の駐車が可能です。(料金：1回¥530/最大24時間)
カメラにてナンバープレート撮影式の営業となります。駐車の際は事前にご自身のナンバーをご確認ください。
宿泊者：無料(ご出発前に駐車場ご利用の旨をスタッフまでお申し付けください。)

Can you arrange a taxi or car rental?

We accept reservations at the front desk. Please inquire in advance.

What time is the check-in time?

The regular check-in will be from 15:00 (depending on the plan). Please contact us if it is past 20:00.

Can you keep my luggage?

Luggage for guests is kept at the reception.

What is the payment method for the price?

現金、クレジットカード、paypay決済をご利用いただけます。

Is there a child fee for sleeping together?

Children above elementary school age are advised to pay the same room rate as adults. Children under elementary school age can stay free of charge when using existing beds.

Do you have an extra bed?

We will prepare for a fee. Please contact us in advance as there are room types that can not be prepared.

Do you have baby bed rentals?

Available free of charge (target age under 1). However, please contact us in advance, as the number is limited.

When will a cancellation fee be charged?

キャンセルのご連絡は、ご宿泊日の3日前までにお願いいたします。それ以降は以下のキャンセル料を頂戴いたします。
*ご予約のプランによって異なる場合がございます。

10名様まで
2日前･･･宿泊料金の50%
前日･･･宿泊料金の100%
10名様以上についてはお問い合わせください。

Do you have non-smoking rooms?

All rooms in the Luigans are non-smoking rooms.

Do you have a humidifier rental?

We have prepared humidified air purifier in all rooms.

Can you use the internet?

Wireless LAN is available in all rooms free of charge.

How big is your bed?

Twin type bed 130 cm × 190 cm
Double type bed 160 cm × 190 cm
Extra bed 110 cm × 190 cm

Do you allow pets?

Guests with a dog-friendly plan can stay with a small breed of dog weighing up to 10 kg in the room. For more informationHere

Do you have hot bath facilities?

There is no hot spring available, but there is a large public bath (with a sauna) that can be used exclusively for hotel guests.

How can I use the tennis court?

ホテルから徒歩3分の場所にテニスコートがございます。海の中道マリーナ&テニス様が運営しておりますので、ご利用の際はお問い合わせください。

テニスコートに関するお問い合わせ
海の中道マリーナ & テニス
092-603-2221

Can I see the sea from my room?

From the windows of the room, you can overlook the pool and green garden under your eyes, and the ocean blue of Hakata Bay will be followed, and the panoramic view of the sky and the sea will be spread. All rooms offer spectacular views of Hakata Bay ocean views.

About the free shuttle

A free shuttle bus runs at "Hearts Bus Station Hakata", which is a 5-minute walk from JR "Hakata" station. The platform will vary depending on the situation on the day. No reservation is required, so feel free to use it.

[Caution] Please be sure to read.
* Delays and suspensions may occur due to traffic congestion. Please note.
* You may not be able to board the bus when it is full.
* If you are unable to board due to suspension, delay, full seats, or other reasons, please use another means of transportation. Please note that we cannot guarantee this.
* For group customers who come to the museum for weddings, banquets, meetings, etc. We can also prepare a chartered shuttle bus from around JR "Hakata" station, subway "Tenjin" station, etc. Please contact us.

Where is the restaurant for breakfast? Can I make a reservation?

1階ザ・ラウンジ オン ザ ウォーターにて召し上がっていただけます。
日程により時間・人数制限を設けておりますため、朝食のみのご利用の場合には事前にお問い合わせくださいませ。

ホテル代表：092-603-2525

I do not stay at the hotel, can I eat breakfast?

もちろんご宿泊以外のお客様もご利用いただけます。ぜひ素敵な一日の始まりにリゾートブレックファストをお楽しみください。
※日程により時間・人数制限を設けておりますため、朝食のみのご利用の場合には事前にお問い合わせくださいませ。

Is the restaurant completely reserved?

Although it is not a complete reservation system, it is recommended to make a reservation as it is expected to be particularly busy on the weekend. Please feel free to contact us.

Can I specify a seat?

I'm sorry. Please refrain from assigning seats. We will guide you in the order in which you made your reservation. We accept reservations from 6 months in advance, so please feel free to contact us.

We will use it for celebrations, can you arrange flowers and cakes?

We will prepare it according to the customer's request. We will do our best to make it a wonderful anniversary day. Please inquire at the request.

Is there a cafe where you can spend a relaxing tea time?

Only the cafe can be used at The Lounge On The Water. Enjoy a non-everyday space slowly from a cup of coffee.

Can I bring in wine?

Yes, it is possible. As a carry-on fee, we charge 4,000 yen per bottle. Please let us know when you make a reservation.

Can I bring in a cake?

申し訳ございません。食品衛生上、レストランではお召し上がりいただけません。ご宿泊の際、ご自身のお部屋で召し上がっていただくことは可能でございます。

Is there a charge for parking if I eat at the restaurant?

駐車場は有料でのご案内となります。(1回¥ 530/最大24時間※宿泊の場合は無料)
お車でお越しのお客様には運転代行サービスもご紹介しております。

Is there a restaurant where I can take my children?

Available at all restaurants. It is used a lot in the family. Please contact us as there are plates for children.

Do they have a dress code?

特に設けておりませんので、お気軽にお気に入りのお召し物でお越しください。客室にご用意しておりますナイトウェア、スリッパでのご利用はご遠慮くださいませ。

Can I use it for a second party or a small gathering?

Yes, you can have a wonderful party with your friends in an unusual resort space. It is also available at family dinners and girls' meetings. We have a variety of party plans available so please contact us by phone.

Can you visit on weekdays?

はい、可能です。
ブライダルフェア当日は、会場のご紹介・日程・お見積りのご相談、豪華無料試食など3時間〜3時間半程お時間を頂戴いたしますので、ご不安なことなどありましたらお気兼ねなくご相談ください。

フェアにご参加いただいた皆様には、＜ザ・ルイガンズ．スパ ＆ リゾート ペア宿泊券＞＜1件目来館特典＞＜午前中来館特典＞など、フェアによってさまざまな特典をご用意しておりますので、フェアのご予約お待ちしております。

お電話でのご予約・ご相談
ブライダルオフィス
【お問い合わせ】
092-603-2345
平日12:00〜19:00　土日祝9:00〜19:00
火曜定休※祝祭日除く

【見学予約】
050-1860-4981
平日12:00〜19:00　土日祝9:00〜19:00
火曜はこちら：070-5571-7102

ご予約フォーム

Do you have children's food?

A children's lunch (for lower grades) ¥ 3,000 and a child course (for higher grades) ¥ 5,000 are available. Other allergy compatible menus are also available.

Can you tour alone?

Yes. Some customers participate alone. Please do not hesitate to come. When you come, please make a reservation in advance.

Is there a place where you can store your luggage etc during the party?

Yes. We have a cloak room. All luggage except valuables are kept. You can also send the costumes of guests in the distance by mail in advance.

What happens if the weather is bad on the day?

Even when it rains, there is a wedding space indoors. Please rest assured.

Is there a waiting room for the bride and groom?

Yes. We have a makeup room for you.

Can I have a wedding in winter?

Yes. Of course it is possible to have a wedding. You are using the wedding space located indoors.

Can you give me a dressing or hair and makeup for the guests?

We also offer dressing and hair makeup for people in the audience. We have a changing room for women available all day, so you can wear it yourself and receive only the hair set.

There are a lot of guests in the distance, can you introduce the accommodation etc?

Yes. We would like to introduce you to the hotel accommodation and surrounding hotels.

Do you have a wheelchair?

無料にてお貸出を承っております。バリアフリーのレストルームもございますのでご安心ください。

Do you have a shuttle bus etc?

We have a courtesy bus for both families. In addition, a free shuttle bus operates at Hearts Bus Station Hakata, a 5-minute walk from JR Hakata Station. There is no need to make reservations at the 4th floor on the first floor, so please use it freely. Please see the access page for shuttle bus timetables and precautions.

Is there a parking lot?

はい。専用の駐車場をご用意しております。（大型バス10台、乗用車100台駐車可能）
駐車料金：¥530(最大24時間)
※ご婚礼新郎新婦様・ご親族、ご宿泊のお客様は無料

Is there a waiting room for relatives?

We will prepare according to the number of relatives.

Please tell me about access.

About 30 minutes by car from JR "Hakata" station.

Can I offer catering service (business trip banquet)?

企業様パーティーから大規模パーティーまで、ご要望に応じてシェフ、サービススタッフを派遣いたします。

お電話でのお問い合わせ
092-603-2435
平日 10：00～18：00 ※土日祝：休業

Do you have a small meeting room?

We offer private rooms of various sizes. We hope you will experience a fulfilling meeting at the resort.

Can you settle it?

We are preparing in the small banquet room or the private room of the restaurant. There is also a recommended dinner party plan for the late arrival.

Is there a parking lot?

100台の駐車スペースがございます。
駐車料金：¥530(最大24時間)
※ご婚礼新郎新婦様・ご親族、ご宿泊のお客様は無料

Is transfer possible?

A shuttle bus operates from "HEARTS bus station Hakata" at a 5-minute walk from JR "Hakata" station at any time. Please be free to contact us as we will arrange a free private shuttle bus depending on the number of people and your plan when using groups.

What time is the business hours?

It is from 11:00 to 22:00 (final receptionist 20:00).

What kind of facilities do you have?

Treatment rooms (3 rooms), hot spa (public bath), sauna, powder room, relaxation area are available.

How long before reservation time should I go?

ご予約時にお伝えした予約時間（来店時間）にスパレセプションまでお越しくださいませ。トリートメント前にご入浴いただく場合所要時間に余裕をもってお越しください。ご入浴は事前予約制です。またお客様のご都合により遅れてご到着された際には、終了時間のご延長はお受けできかねることを予めご了承ください。

How old are you from?

Available to guests 18 years of age and older.

How long should I stay?

カウンセリングや、アフターティーのお時間で、お選びいただくトリートメント時間+30分はみていただいております。

Do you have anything to bring?

All necessary amenities and basic cosmetics are available at our facility. If you are going to remake after treatment, please bring your own makeup.

What kind of clothes are you wearing?

トリートメント時は、専用の紙ショーツをご用意しております。SPAへお越しいただく際はご自身のお召し物もしくは、大浴場（2階）から直結の階段をご使用いただく際に限り、お部屋のルームウェアやスリッパにてお越しいただけます。

Are treatments on a reservation basis?

Please make an advance reservation. We offer a spa menu that meets your needs.

Are you unable to make a reservation due to your health condition?

If you are out of hospital, high blood pressure, cancer, osteoporosis, who are pregnant may be refused. Please refrain from taking alcohol immediately before and after treatment.

Please tell me the content of the treatment.

While being surrounded by the essence of YON-KA, we offer body massage with aroma oil, hot stone therapy and facial care. We will propose a menu according to your wishes and concerns. Please contact the spa reception.

Is there a convenience store?

It's about 10 minutes drive from the hotel. Confectionery, drinks, minimum daily necessities, etc. are sold at "the shop" on the first floor of the hotel. Please feel free to ask me if there is anything you are looking for.

Do you have baby products sold in the hotel?

We sell diapers and toys at the shop on the first floor.

Can I buy the dishes used in the restaurant?

Some dishes can be purchased at the restaurant reception desk or at the shop on the first floor.

Can I buy souvenirs at the hotel?

You can purchase various products such as hotel amenities and souvenirs of Fukuoka, THE LUIGANS Spa & Resort original goods and the dashi brand "Tegenjia".

Is there a free shuttle bus to the hotel?

I prepared it. We make a round trip between the hotel and "Hearts Bus Station Hakata", which is a 5-minute walk from JR "Hakata" station. Please check the timetable on the access page for each departure and arrival time.

Is there a place in the hotel where I can use a PC?

Wireless network systems are available at the hotel. Wifi is fully equipped in the hall, too. (No password)

What credit cards do you accept?

The following credit cards can be used.
JCB, Diners Club, Visa, AMEX, Ginkgo

I would like to take a small child and use it.

For guests under elementary school age, we will inform you as follows when staying. Free bed-sharing from ¥ 8,000 (varies depending on the season) We also offer baby cot rental and amenities for children. Please tell the staff when making a reservation. Please be assured that you can use public spaces such as restaurants with your children.

Can I arrange childcare facilities and babysitters?

恐れ入りますが、ホテル内に託児施設はご用意しておりません。事前にご連絡いただきましたら、有料にてベビーシッターをお手配いたします。

（料金例）2時間あたり￥6,500～（3日前までの要予約）
※ご希望の条件により異なります。詳しくはお電話にてお問い合わせください。

お電話でのお問い合わせ
092-603-2525（24時間受付）

Can you dress me up and make it up?

We will guide you by reservation. If you are visiting for a wedding, please check the "To All Members" page.

ホテル・施設内・芝生エリアや庭での撮影は可能ですか？

お手持ちのカメラでの撮影については、スタッフにお気軽にお申し付けくださいませ。ロケーション撮影及び写真のご使用をご希望の場合は、事前にホテル代表へ許可申請をいただきますようお願いいたします。商用を目的とした撮影につきましても、事前の許可申請をお願いしております。
カメラマンによる撮影をご希望の場合にはマーケティングセールス部門までお問い合わせください。

お電話でのお問い合わせ
092-603-2435(マーケティング＆セールス)
（平日 10：00～18：00 ※土日祝定休）

Do you have gift certificates or hotel gift certificates?

We offer tickets for accommodation, restaurants and spas. Please feel free to ask.

Can I stay with my pet? Is there a place where you can leave your pet?

Dog friendly planGuests can stay together in their guest room. The current plan is limited to small dogs weighing less than 10 kg. We apologize for the inconvenience, but from the viewpoint of hygiene management, we will refuse admission to the hotel other than guest rooms such as restaurants. We do not have a pet storage facility. Thank you for your understanding.
* Only guide dogs can enter the museum.

Please tell me the way to the surrounding tourist spots.

・ Marine World Umino Nakamichi (Aquarium) ... about 5 minutes on foot
・ A sea Nakado beach park ... About 5 minutes on foot
・ Shikajima ... Car about 15 minutes

Is there a catering service?

ご用意しております。マーケティングセールス部門までお問い合わせください。

お電話でのお問い合わせ
092-603-2435
（平日 9：00～19：00　土・日曜日 10：00～19：00）

"THE LUIGANS What does it mean?

A simple, geometrically modernist architecture based on white by Luis Barragan (permanent on November 22, 1988), one of Mexico's leading architects, who won the Prizker Prize in 1980. The design of the hotel was based on the distinctive design taste using the bright primary color wall, boldly incorporating the water surface and light. With a tribute to Mr. Louis Barragan THE LUIGANS It bears the name (THE LUIGANS).

Can the pool swim all year round?

As it is an outdoor pool and not a heated water, it is only available to guests of the hotel in summer.

Can you swim on the beach in front of the hotel?

The beach in front of the hotel is a swimming prohibited area. We will guide you to the nearby Shikajima Beach.

How old are you in bed?

Guests under elementary school age can stay in existing bed free of charge. Guests over the age of elementary school are guided at the same room rate as adults.

Do you have children's amenities?

We have nightwear (size 120 cm only), toothbrushes and slippers for children. Please feel free to tell us when making a reservation.

Is there a nursery in the hotel?

恐れ入りますが、ホテル内に託児所のご用意はしておりません。事前にご連絡いただきましたら、有料にてベビーシッターをお手配いたします。

（料金例）2時間あたり￥6,500～（3日前までの要予約）

※ご希望の条件により異なりますので、お電話にてお問い合わせください。
お電話でのお問い合わせ 092-603-2525（24時間受付）

Do you have baby bed rentals?

We offer it free of charge. There is a limit to the number of units, so please apply as soon as possible.

Is there a meal menu for children?

There are several types of meals such as "Kids plate" for children, curry and bolognese. You can enjoy it at any restaurant, so please feel free to contact us. (Kids plate ¥ 1,500)